Ortho-Clinical Diagnostics is well represented in the markets by highly motivated and professional sales teams, with an average experience of more than five years. OCD’s adherence to transparent pricing policies and selling processes while maintaining a high level of integrity in transactions is integral to the Johnson & Johnson business policy worldwide.

A knowledgeable and empowered team of channel partners complements our reach in the market. Channel partners are an extended arm of the OCD organization and undertake sales, service, technical support and marketing activities to ensure greater accessibility and better service. 

OCD has received acknowledgement of this fact in various sectors. Service Trak, an independent customer service research agency has ranked Ortho-Clinical Diagnostics in the US as No.1 in customer service consecutively for the last 17 years. Similarly in India, Avalon, an independent research agency has conducted an extensive Customer Satisfaction Index study and has accorded OCD a high ranking of 75% in terms of customer satisfaction in the year 2003.